form is being caught in 'mailguard spam filter' - how do i resolve this please?

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    pmgweb
    Asked on March 25, 2011 at 03:16 PM

    The form is set to deliver to an e-mail address that is set up in MS Outlook - however, the form submission does not reach MS Outlook but is being caught in my e-mail servers 'Mailguard Spam Filter'.  Are there any settings we can adjust to prevent this that you can advise on?

    Thank you

    Alex McGrouther

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    liyam
    Answered on March 25, 2011 at 03:26 PM

    Hello,

    You can safelist jotform.com.  Also add to your address book @jotform.com if it allows this kind of permissions.  Or noreply@jotform.com and jotform@jotform.com if it requires a specific email address

    For whitelisting, you can whitelist the following IP addresses:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    Hope this helps.