What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form is being caught in 'mailguard spam filter' - how do i resolve this please?

    Asked by pmgweb on March 25, 2011 at 03:16 PM

    The form is set to deliver to an e-mail address that is set up in MS Outlook - however, the form submission does not reach MS Outlook but is being caught in my e-mail servers 'Mailguard Spam Filter'.  Are there any settings we can adjust to prevent this that you can advise on?

    Thank you

    Alex McGrouther

    Page URL:

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    JotForm Support

    Answered by liyam on March 25, 2011 at 03:26 PM


    You can safelist jotform.com.  Also add to your address book @jotform.com if it allows this kind of permissions.  Or noreply@jotform.com and jotform@jotform.com if it requires a specific email address

    For whitelisting, you can whitelist the following IP addresses:

    Hope this helps.