How to view my uploaded file

Hi, I have uploaded and submitted my files to a form on jotform and they sent me an e-mail with the form I submitted. But I can’t view any file I uploaded (all of which are pdfs) it keeps saying Whoops, error 404. Is it normal for submitters to not being able to view their files after they have uploaded them and submitted? Thanks. 

Please note, I am not the form’s creator. 

Are you referring to this form: https://www.jotform.me/form/91952835671467

The owner of the form set the "Required Log-in to view uploaded files" option in the privacy settings

Open your JotForm account first and try to open the uploaded files again. Let us know how it goes. 

Thank you.

Yes that’s the one. That cleared it up for me, thank you