Clients are getting a The site's security certificate has expired!

  • Profile Image
    Asked on March 08, 2013 at 11:17 PM


    For months we have had great results using Jotform. All of a sudden we're getting this message The site's security certificate has expired

    Is there something that I'm missing? here is the form link :

    Thanks for any help in this matter

  • Profile Image
    Answered on March 09, 2013 at 12:53 AM

    Yes, my checks indicate there's a security issue with the following elements in the form:

    Calendar date picker image

    Submit button

    Clear Form button

    When I cloned it, I got somewhat similar results (no problem with the calendar image but there's an issue with the button images). Then, I created a completely new form and got similar results. So, this indicates that there's a systemwide issue .

    I'll submit a ticket to see if we can get this matter rectified ASAP.

    Our apologies for any inconvenience caused.

  • Profile Image
    Answered on March 09, 2013 at 01:09 AM

    Actually, I just ran additional checks and it appears that the problem has been resolved. Please replace the current form code with the updated code from the Embed Form Wizard and let us know if everythings okay.


  • Profile Image
    Answered on March 09, 2013 at 10:33 AM
    Thank you! It appears to be working now.