Disable popups on site

  • mullensdriving
    Asked on July 22, 2019 at 2:33 PM

    The aggressive pop ups that you have added to your site are becoming a hindrance. The box for "don't show again" has no effect. It is cumbersome to my productivity to have this amount of pop ups.

  • Elton Support Team Lead
    Replied on July 22, 2019 at 4:41 PM

    Are you referring to the banners shown on your My Forms page?

    If yes, we have disabled the banners for your account. Can you please check it again?

    The banners are cookie-based, so for as long as the cookie is kept in your browser, it should not appear again when you check "Don't show again" checkbox. Anyway, since the banners are disabled for your account now, you should not see it again.

  • mullensdriving
    Replied on July 23, 2019 at 10:18 AM

    Thank you, but no I am not referring to the banner. It is the pop up that is a hindrance. And it is still popping up every time I need to click in the screen. I have clicked "never show again" every. single. time. Thanks.156389146520190723 101522 Screenshot 10

  • Ivaylo JotForm Support
    Replied on July 23, 2019 at 12:47 PM

    Can you please try to use different browser and check again the box "Never show this again"? It seems that your current browser is not saving your preferences.

    Please try the above and let us know if it fixes the issue. We will wait for your response.

  • mullensdriving
    Replied on July 23, 2019 at 2:10 PM

    Hi, thanks. I opened explorer and followed your instructions. And the restarted and re-opened chrome. I am still getting blasted with that same pop-up.

  • Ivaylo JotForm Support
    Replied on July 23, 2019 at 4:29 PM

    Did you try to use JotForm in the Explorer?

    Can you please try to use the incognito mode (Ctrl+Shift+N) in Chrome and test again? You will need to check the box ("Never show this again") again.

    Please test and let us know, if it fixes the issue.