Unable to view file uploads through the link in the email notification.

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    Asked on July 22, 2019 at 11:30 PM


    I have a starter plan and am requesting some information from people which includes them uploading PDFs. However, when the email comes through, I cannot open the PDFs. Can you please advise what the issue is here.

    thank you

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    Answered on July 23, 2019 at 02:54 AM

    Please go to your settings page and un-tick the Require log-in to view uploaded files.

    1563864768Jotform · My Account - Google

    Alternatively, please make sure that you logged into your account before trying to open the uploaded files.