Why do the uploaded files return a 404 error?

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    theyizclusiveexperience
    Asked on July 23, 2019 at 07:40 AM

    Screen shot attached 

    Screenshot
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    Richie_P
    Answered on July 23, 2019 at 09:50 AM

    I have checked your form and it seems uploaded resumes are returning a 404 error.

    However, when I tested a cloned version of your form it seems the upload field is working correctly at my end.

    May we know if you have embedded your form into a web page?

    May we know the web browser your form users are using?

    I have cleared your form cache.

    Can you please test a submission and let us know if the upload file returns a 404 error?

    Looking forward for your response.


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    theyizclusiveexperience
    Answered on August 02, 2019 at 07:43 PM
    Hey the uploads are still returning a 404 error. Its been about 10-15
    submissions so far. Do we have any options? And no, it's not embedded.
    There's a button on the site that directs to the customized jotform url for
    the form. Are you able to download all the files for us and send them us in
    as a zip file? Because we need their resumes so we can interview them.
    ...
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    gerardw
    Answered on August 02, 2019 at 08:00 PM

    Hello,

    I did a test submission on your form and it submitted fine without any error.

    Are you trying to download the uploaded files from the Form submission page? If yes, there doesn't seem to be any error while downloading the uploads and submission data.

    Please check this link for more details: 

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

    15647900100308_5.png

    I have now initiated a download. You may be receiving an email with a zip file link to download the uploads. But you will need to be logged in to your Jotform account to view/save the submissions.

    However, if you are trying to download the submissions from your email notification, please note that you will need to be logged in to view the uploaded files.

    15647901100308_4.png

    Please let us know if this answers your query.