I cant login my account

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    Asked on July 23, 2019 at 10:15 AM

    I use google to login and use it for a while. But today my client couldnt fill the form. Then I try to login my account. I also can not login my account. What happen?

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    Answered on July 23, 2019 at 11:13 AM

    These forms were found on your account as suspicious of phishing activity because you're collecting ID Number, credit card and ID upload.






    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly or upload of credit card.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.