Suspended account

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    Asked on July 23, 2019 at 11:12 AM

    I am trying to test a form and I got a suspended account message, my regstration mail is

    Please your help.

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    Answered on July 23, 2019 at 11:25 AM

    This form was found on your account as suspicious of phishing activity because you're collecting ID/passport number.


    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.