payment field required item is not processed

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    jarrad777
    Asked on July 23, 2019 at 04:18 PM
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    Richie_P
    Answered on July 23, 2019 at 04:20 PM

    We are sorry for the inconvenience.

    We had an issue with our payment integration default option for products not processing payments.

    Our developers has fixed this issue.

    Can you please test your form and let us know if the issue still persists?


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    ethnolink
    Answered on July 24, 2019 at 12:18 AM

    This has not been resolved. Issue is still persisting for us as well, have cleared form cache already and still persisting.

    Have logged a support ticket over an hour ago but havent heard a response yet.

    Please escalate ASAP.

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    Nik_C
    Answered on July 24, 2019 at 02:31 AM

    @ethnolink, please avoid opening multiple threads since that can cause confusion and delay.

    We attended your two other threads: 

    https://www.jotform.com/answers/1901380

    https://www.jotform.com/answers/1901768

    Please refer to it and reply if the issue persists (in one of those threads).

    Thank you!