Payments are not going through

tguisness

Asked on July 23, 2019 at 5:07 PM

Hi,

Sounds like there have been some issues with accepting payments. It is still not working on my end. Can you please help?

I put in the URL for a link that was previously accepting payments but now is not.

Page URL: https://form.jotform.com/91827736830162
John Support Team Lead

Replied on July 23, 2019 at 7:31 PM

We are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the payment fields. However, the said issue has been fixed already and should be working fine now as expected.

Please check again and let us know if you still experience any issue.
lovethelocalsnebraska

Replied on July 23, 2019 at 8:24 PM

One of our clients is experiencing problems with the payment again. Don’t think this is resolved
.
Richie JotForm Support

Replied on July 23, 2019 at 10:34 PM

Hi lovethelocalsnebraska,

To assist you better, I have moved your inquiry at this thread: https://www.jotform.com/answers/1901730

Thank you.
ethnolink

Replied on July 24, 2019 at 12:17 AM

This has not been resolved. Issue is still persisting for us as well, have cleared form cache already and still persisting.

Have logged a support ticket over an hour ago but havent heard a response yet.

Please escalate ASAP.
John Support Team Lead

Replied on July 24, 2019 at 1:39 AM

As I have checked on the Submissions page, there are two submissions that were received yesterday for the form https://form.jotform.com/91827736830162 . One successful payment while the other is an incomplete payment.

Successful transaction:

While here's the Incomplete payment transaction. This is an abandoned payment, which means the user might have closed the browser or abandon it after they are redirected to the Paypal's checkout page. Please refer to this link for more information about PayPal Incomplete Payments: Paypal-Incomplete-Payments-FAQ