- rasheed850Asked on March 10, 2013 at 10:45 AM
Hi , I'm getting back and excel sheet where the submission time and the first/last name are populated . I get blanks for the rest of the fields even though I can see data in the browser view.Page URL:
- JotForm SupportWelvinAnswered on March 10, 2013 at 11:16 AM
Thanks for reporting this to us. I can replicate the issue so I have this thread forwarded to our Level 2 Support for further investigations.
While waiting for an update, please try creating a Grid Listing (Grid Listing) as it works fine to me.
- robinowsleyAnswered on March 10, 2013 at 11:55 AM
I'm having the exact same problem.
I can create a report with a Grid Listing, yes. But I don't need to just look at my data online, I need to get it into an Excel download, same as before. I tried copying and pasting that Grid report into Excel, doesn't work at all. So I'm not sure why that's suggested, other than to just look at the data, but that wasn't a problem in the first place. Data was always visible in the Submissions area. Just can't download it into Excel. That's what I need to do, download it into Excel.
If there's a way I can actually manage that with the Grid Report that I'm not understanding, please let me know, thanks.
- jeanettebmzAnswered on March 10, 2013 at 01:04 PM
This isssue is being reviewed by our developers as we have notified about it with Urgency. We hope it will be resolved ASAP
- jeanettebmzAnswered on March 10, 2013 at 02:24 PM
I was informed by our CTO that the issue is now resolved. Please let us now if further assistance is needed
Also, I would recommend you to log out and clear your browser's cache