Email notifications are not being sent upon form submission

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    ShawnReed
    Asked on March 10, 2013 at 08:14 PM

    I created a form that works when I send a test email, but when I embed and submit the form through the website it is not sending my any submission notifications to my email. It has a paypal payment option that redirects the form, so I was wondering if this information is sent after actually confirming the payment through paypal.

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    EltonCris
    Answered on March 10, 2013 at 11:16 PM

    Hi,

    Yes you are right, notification will not be sent until you complete the payment process via Paypal. However, you can check the incomplete payment submissions by following this guide. How to View Pending Submissions

    It is also possible to enable pending submissions notification. Here's a visual guide.

    Thanks!

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    ShawnReed
    Answered on March 11, 2013 at 12:22 AM

    Thank you very much. I had a feeling that was the issue. Thank you for the instructions to allow pending submission details.