Form is very slow to respond to clicks

  • Profile Image
    investorsignals
    Asked on July 24, 2019 at 10:33 PM

    Hi There,

    I have setup a form at https://form.jotform.co/82270957817871

    It takes a very long time to load, upwards of 20+ seconds (we're in Australia) and then when clicking on a different option in the form, such as the bullet points between "Class A Units" and B, there's a large pause before any change is recognised on the form.


    We've noticed this on both Firefox and Chrome on various computers.



  • Profile Image
    BJoanna
    Answered on July 25, 2019 at 02:54 AM

    Your form is slow on my and as well. I can't replicate the issue the Class A and B Unit field, but I can replicate it with the Entity Type field. 

    It seems that the conditional logic you set inside of the form is causing both issues. There are errors in several conditions your set because you deleted some of the fields from your form. You should fix those conditions. 

    1564037402cond1.PNG

    You also have multiple conditions that are triggered when the Entity Type field is filled. Some of those conditions are set to Hide more than 300 fields. It is also possible that there are conflicts between some of the conditions.

    Please double check your conditions, fix the errors and if possible reduce the number of conditions. It would also suggest you to use the Show logic and instead of hiding 300+ fields.