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salesprocessioAsked on July 25, 2019 at 5:02 PM
Hi, so right now, for some reason, my quiz is not showing up on our page.
Link to the quiz: Page with Quiz
Not sure if it's because of our UTMs, but as you can see in this screenshot the quiz is not loading.
Here is the error we're getting in the console.
I tried to open the same page on incognito mode on Chrome. The quiz loads fine.
So here's the thing, we have a series of pages (a funnel) that leads up to that quiz. I am certain that new visitors to that page will load the quiz just fine. But I just want to make sure that the quiz loads for everyone. It might have something to do with the Cache... I'm not sure.
If you could help, that would be great.- Justin
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Mike_G JotForm SupportReplied on July 25, 2019 at 5:53 PM
I have checked the website you linked and found the page where your form is embedded here — https://salesprocess.io/quiz
I'm not sure, but based on the screenshot you shared, it appears that the link accessed to get to your quiz was from Facebook. Perhaps we can also try checking the link from where you posted it.
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salesprocessioReplied on July 25, 2019 at 6:02 PM
Apologies, yes, I sent the wrong link. Glad you found the right one. Yes I was using UTMs. I'm wondering if that's an issue.
- Justin
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MikeReplied on July 25, 2019 at 6:30 PM
It seems like the issue was caused by some data passed via URL parameters. We can take a look if you provide us with the steps to reproduce it.