Embedded Jotform quiz is not showing up on my browser

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    salesprocessio
    Asked on July 25, 2019 at 05:02 PM

    Hi, so right now, for some reason, my quiz is not showing up on our page.

    Link to the quiz: Page with Quiz

    Not sure if it's because of our UTMs, but as you can see in this screenshot the quiz is not loading.

    Here is the error we're getting in the console.

    I tried to open the same page on incognito mode on Chrome. The quiz loads fine.

    So here's the thing, we have a series of pages (a funnel) that leads up to that quiz. I am certain that new visitors to that page will load the quiz just fine. But I just want to make sure that the quiz loads for everyone. It might have something to do with the Cache... I'm not sure.

    If you could help, that would be great.

    - Justin

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    Mike_G
    Answered on July 25, 2019 at 05:53 PM

    I have checked the website you linked and found the page where your form is embedded here — https://salesprocess.io/quiz

    1564091370zt17_43_16.png

    I'm not sure, but based on the screenshot you shared, it appears that the link accessed to get to your quiz was from Facebook. Perhaps we can also try checking the link from where you posted it.

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    salesprocessio
    Answered on July 25, 2019 at 06:02 PM

    Apologies, yes, I sent the wrong link. Glad you found the right one. Yes I was using UTMs. I'm wondering if that's an issue.

    - Justin

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    Mike
    Answered on July 25, 2019 at 06:30 PM

    It seems like the issue was caused by some data passed via URL parameters. We can take a look if you provide us with the steps to reproduce it.