Account Credit Card Button Blank URL Page

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    Asked on March 11, 2013 at 12:12 PM

    I logged in to and navigated to Account -> Billing -> Payment Method, but when I click "Change Credit Card" it simply opens a new, but blank tab. 

    Thanks for your help.

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    Answered on March 11, 2013 at 12:26 PM

    Thank you for bringing this to our attention. I have replicated the same issue you are experiencing and have forward your concern to our developers for further investigation. Please expect a reply from one of them soon.

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    Answered on March 12, 2013 at 10:59 AM

    I have switched your account type to Free. Please log into your account and then click on Premium option on the same page and re-upgrade your account.


    Your subscription had email address instead of JotForm username. That's why that change credit card button does not work.