Paypal buttons missing in published form

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    Asked on July 26, 2019 at 06:36 PM

    I have Paypal Checkout connect in my form in the form builder.  It's connected to my Paypal account. The Paypal buttons look fine in the form builder, but when we look at the published form, the Paypal buttons are missing.  Please help.

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    Answered on July 26, 2019 at 07:56 PM

    Your Paypal account is not connected in your form yet. Please connect it using the following guide: 


    Let us know if you still have further questions.

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    Answered on July 27, 2019 at 09:20 AM

    I've re-connected the Paypal account to the form (it was connected before and somehow it disconnected after my first message to you).  And still the Paypal buttons don't show up in the published form.  Please help me solve this problem.





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    Answered on July 27, 2019 at 09:32 AM

    I JUST discovered the Paypal Checkout connection to my account keeps disconnecting.  I suspect that may be the root of the problem.  Why is the connection dropping after the connection is made?

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    Answered on July 27, 2019 at 11:21 AM

    I seem to have fixed the problem.  

    Clearing cache in Jotform and my browser did NOT work.

    I selected "Test Mode" in Paypal Checkout, but it wanted me to sign up for a new Paypal account, so I backed out and returned to Live mode.  Re-connected to my Paypal account.  And this time it stayed connected and shows up in the published form.  Somehow it seems switching to Test Mode and then back to Live Mode seems to have fixed the problem.  Yeah, it's a mystery.

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    Answered on July 27, 2019 at 02:14 PM

    I have checked your Jotform and see that the PayPal buttons are displaying correctly. 


    I see that the PayPal is connected in live mode. Please get back to us if you need any further assistance. We will be happy to help.