Email notification is not working for a few weeks

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    Filasol
    Asked on July 28, 2019 at 04:13 AM

    Hi,

    I have a robust order form (https://eu.jotform.com/build/81984864984379) that we have been using for months without any problems.

    In the last few weeks the email notification is not working, we don't get any email of new submissions.

    I tried to delete the email notification and create a new one, with same data, but no success.
    Now I have to open manually and view the database of Jotform to check the new submissions.

    Please help us to solve this problem, because this situation is very difficult, we haven't got enough time to check manually the online base hour by hour.

    Thank you!

    Laci

  • Profile Image
    Kiran
    Answered on July 28, 2019 at 07:38 AM

    We are sorry for the inconvenience this may have caused. I see that the email address added as the recipient in the notification has been listed in our bounce list. Generally, the email addresses are added to the bounce list when the emails sent are failing repeatedly due to any reason. We have now removed the email address from the bounce list and you should be able to receive the emails without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    Filasol
    Answered on July 28, 2019 at 09:28 AM

    Thank you for your fast solution and I will read the suggested page.