The Voice Recorder widget is not working and showing WebRTC message

  • Profile Image
    Asked on July 28, 2019 at 11:01 AM


    I want to tell you, the form is working good and I decided to make 2 forms and the submit time is instantly!  :)

    I am writing you today to see if you have a solution for me on the voice recorder.  I am writing you on a microsoft surface and the voice recorder works but on the Iphone does not have the recorder working it says "browser does not appear to webRTC capable and please use another browser.  This is on Safari & Google Chrome

    Do you know of a voice recorder which works on all devices in the widget selection?

    Please get back to me as soon as possible, trying to get this launched on Monday


    Richard Robey

  • Profile Image
    Answered on July 28, 2019 at 11:33 AM

    Thank you for contacting us, Robert!

    I checked the voice recorder widget using an android phone and iPhone 7 and it works fine on my end. Could you please let us know to which form this issue is related to so we can check and test it on our end?

    Please make sure you're opening the form with secure URL or HTTPS so that permissions to use microphone will pop-up.

  • Profile Image
    Answered on July 28, 2019 at 11:39 AM

    Yes, It's on both appraiser fastlane forms.  I have a appraiser fastlane exterior and a fastlane interior form and on the surface, I noticed it secure with a lock symbol.  How do you get mobile to work the same?

    1564328325Voice Recorder image.jpg

  • Profile Image
    Answered on July 28, 2019 at 11:57 AM