Option to add the information instead of replacing

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    Asked on July 28, 2019 at 04:56 PM

    Does this integration provide the option to add information to an existing contact rather than replace it.

    For example: If a phone number is given in the form that is different than the one the contact currently has in Salesforce, will it only update and replace the current phone number in Salesforce, or will it add it as an additional phone number?

    This is a re-post of a comment on How to Setup Salesforce Integration

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    Answered on July 28, 2019 at 11:02 PM

    Unfortunately, it is not possible to replace the existing contact. It will only replace the phone number field with the new information.

    Let us know if you need any further assistance.