Not receiving email

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    Asked on March 12, 2013 at 08:11 AM


    I am not receiving email from the above two forms, they are appearing in my Jotform inbox but not being forwarded to my email address


    Please help


    Thank you

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    Answered on March 12, 2013 at 09:37 AM


    Both forms email setup are correct. That email address is not on the bounce list so I'd suggest to review everything on your side. Check your spam folder or your spam filter, maybe the messages was blocked and failed to land on your inbox.

    I have also sent a test submissions with your form. Kindly confirm if they appears properly on your end now. 

    We'll wait your reply. Thanks!

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    Answered on March 14, 2013 at 10:08 AM
    Hi thanks
    Yes it does appear to be my end somewhere. It's appearing in webmail
    but not being forwarded to my mail.
    Thanks for your help
  • Profile Image
    Answered on March 14, 2013 at 11:35 AM

    It could be an issue with your web hosting provider mail forwarder if you are able to received the email in your webmail but not being forwarded to your pointed email address or the pointed emaill address is blocking the forwarded message.

    Can you please try conducting a trace email on your email forwarder setting and see if it pass?

    Also, does the email notification from jotform is the only email not being forwarded?

    I would also advise following doing this step on "How to prevent email notification from not being received".