Jotform Mobile Form App: Download as PDF not working on iOS.

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    kaylacorley
    Asked on July 30, 2019 at 08:15 AM

    When I view submissions and try to download as a pdf, the app just spins and spins and never loads. 

    ios app version 1.6.3

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    Jed_C
    Answered on July 30, 2019 at 09:06 AM

    Have you tried reinstalling the app and see if that helps? If no go, please provide us the following info:

    1). Exact device model

    2). iOS version

    I'll also see if I can get someone with iOS to test this.

    Looking forward for your response. 

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    kaylacorley
    Answered on July 30, 2019 at 09:13 AM

    ios app version 1.6.3

    iphone xs max

    I reinstalled the app and the problem persists. 

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    Jed_C
    Answered on July 30, 2019 at 09:34 AM

    Thanks for providing us with more details. My colleague confirmed an error with "Download as PDF" on iOS. Below is the error we received when downloading the submission as PDF.

    1564493601IMG-0016.PNG

    I have now escalated this to our L2 team for further investigation. We'll let you know in this thread once we have an update.

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    berkay
    Answered on August 04, 2019 at 12:34 PM

    Hey,

    We are sorry for the inconvenience.

    We have fixed the problem and it will be available beginning from the release (1.6.4).


    Best Regards,

    Berkay.