- aredingAsked on March 26, 2011 at 09:01 PM
Despite paying for an account, I got a notice yesterday morning that my forms would be disabled Monday so I emailed support. More than 36+ hours later I have not gotten a reply. I have a receipt showing a payment and can't afford to lose the use of my form.
Someone please help.Page URL:
- JotForm SupportmlizAnswered on March 27, 2011 at 12:05 AM
I apologize for the inconvenience.
I already opened a ticket for the account problem, I can see that a
payment was made for a premium account. In the meantime I managed
to remove the scheduled downgrade on the account.
- aredingAnswered on March 27, 2011 at 12:15 AM
- JotForm FounderaytekinAnswered on March 27, 2011 at 02:45 AM
It looks like you accidentally modified the order form "JotForm username" question which had areding by default, and replaced it with your email address. That's why our system did not upgrade your account. I now upgraded your account manually.