I paid to upgrade my account from free to paid monthly but it does not show the upgrade

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    Asked on March 26, 2011 at 09:01 PM

    Despite paying for an account, I got a notice yesterday morning that my forms would be disabled Monday so I emailed support. More than 36+ hours later I have not gotten a reply. I have a receipt showing a payment and can't afford to lose the use of my form.


    Someone please help. 

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    Answered on March 27, 2011 at 12:05 AM


    I apologize for the inconvenience.

    I already opened a ticket for the account problem, I can see that a
    payment was made for a premium account. In the meantime I managed
    to remove the scheduled downgrade on the account.


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    Answered on March 27, 2011 at 12:15 AM

    Big thanks.

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    Answered on March 27, 2011 at 02:45 AM

    It looks like you accidentally modified the order form "JotForm username" question which had areding by default, and replaced it with your email address. That's why our system did not upgrade your account. I now upgraded your account manually.