What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid to upgrade my account from free to paid monthly but it does not show the upgrade

    Asked by areding on March 26, 2011 at 09:01 PM

    Despite paying for an account, I got a notice yesterday morning that my forms would be disabled Monday so I emailed support. More than 36+ hours later I have not gotten a reply. I have a receipt showing a payment and can't afford to lose the use of my form.


    Someone please help. 

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    JotForm Support

    Answered by mliz on March 27, 2011 at 12:05 AM


    I apologize for the inconvenience.

    I already opened a ticket for the account problem, I can see that a
    payment was made for a premium account. In the meantime I managed
    to remove the scheduled downgrade on the account.


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    Answered by areding on March 27, 2011 at 12:15 AM

    Big thanks.

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    JotForm Founder

    Answered by aytekin on March 27, 2011 at 02:45 AM

    It looks like you accidentally modified the order form "JotForm username" question which had areding by default, and replaced it with your email address. That's why our system did not upgrade your account. I now upgraded your account manually.