My Account is Locked

  • Profile Image
    Jorge Rodriguez
    Asked on July 30, 2019 at 11:56 AM

    Lost my password. It did not take my previous password and now, the account is locked 

  • Profile Image
    zuritapia
    Answered on July 30, 2019 at 12:10 PM

    Hi Jorge!

    I did go ahead and reactivated the account since the there were multiple attempts the account did lock and deactivated momentarily for security purposes. Go ahead and try again, please let me know if you need further assistance.