Mobile users cannot submit the form

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    wi_registration
    Asked on July 30, 2019 at 01:19 PM
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    VincentJay
    Answered on July 30, 2019 at 01:28 PM

    Hi, 

    Could you please provide the form URL so we can check it further? To find the form URL, please follow this guide:

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Also, if the form is embedded on a website, please share it too so we can test it further.

    We'll wait for your reply. 

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    wi_registration
    Answered on July 30, 2019 at 01:43 PM
    https://www.southerncentraliyd.com/rally-registration
    https://form.jotform.com/72625986712163
    ...
  • Profile Image
    VincentJay
    Answered on July 30, 2019 at 02:25 PM

    I checked the website link you provided using a mobile device and I was not able to scroll it down. I was also not able to submit the form. 

    Could you please try re-embedding the form using the iFrame method? Here's a guide that you can follow: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    We'll wait for your reply.