Jotform Inbox: Reply option is not working

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    thecarnivalenhaii
    Asked on July 31, 2019 at 04:41 AM

    Hi there,

    Is there something wrong with your server? We are sending emails from the inbox, it says emails sent, but none of the recipient receive it...


    Any explanation about that?



    thanks,

    The Carnival

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    jherwin
    Answered on July 31, 2019 at 05:09 AM

    To clarify, you are replying to the respondents through the inbox, but they are not receiving your reply/email?

    Could you let us know if we can send a test submission to the form to test it from our end?  We will also try to reply through inbox using your form so we can verify the issue you mentioned. 

    Looking forward to your response.


  • Profile Image
    thecarnivalenhaii
    Answered on July 31, 2019 at 10:43 AM
    yes, it has been two days the registrant didnt received the email
    confirmation that i've sent via inbox.
    Sure, cud u please test it to find out whats wrong?
    what do i have to comply you with then? our password?
    ...
  • Profile Image
    BJoanna
    Answered on July 31, 2019 at 11:59 AM

    I tested the issue you reported and I was able to replicate it on your form and on a new form I created on my account. It seems that the "Reply" feature is not working in Jotform Inbox. I will report this issue to our developers. We will inform you via this thread once this issue is resolved.

    For now, I can only suggest you to notify your users that they successfully submitted the form via Autoresponder Email

  • Profile Image
    thecarnivalenhaii
    Answered on July 31, 2019 at 01:43 PM
    we cannot use the auto responder since we need to verify their payment
    through bank transfer and the reply feature is working because IT IS SAID:
    email sent (which they didnt receive it)
    ...
  • Profile Image
    BJoanna
    Answered on July 31, 2019 at 01:50 PM

    I understand. I already reported the issue with the "Reply" option to our developers. We will inform you via this thread once this issue is resolved. 

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    thecarnivalenhaii
    Answered on August 01, 2019 at 06:43 AM
    i hope it will be solved at the soonest, thanks.
    ...
  • Profile Image
    jherwin
    Answered on August 01, 2019 at 07:12 AM

    As soon as we receive an update on this, we will inform you right away.

    Thank you for reporting this problem!


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    tina
    Answered on August 01, 2019 at 11:09 AM

    Hello,

    This issue should be fixed now. Could you please check it on your end and confirm?

    Please let us know if you need any other assistance.

    Thank you.