Change email recipient condition not working correctly

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    Asked on July 31, 2019 at 10:15 AM

    I am trying to implement a form for an event. For that I want to ask if the person filling in the form is interested in a meeting, a guided tour and an evening event. For each of these the person can say either "yes" or "no". 

    Based on these choices the person should get one of eight different autoresponders. So for example one of these responders is for the combination "not interested in meeting", "interested in Tour" and "not interested in evening event". 

    I used the conditional logic to change the email recipient from a nonsense email, which i stored in the autoresponders (the field "position") to the email given through the field "email" if the correct conditions are met. 

    This works well for the first three conditions, but doesnt work at all for all the others. Most peculiar is that if I change the order that the conditional logic is displayed in it also changes which of the conditions are working. So for example if the conditions to send autoresponder 2 are at position 2 in the list, it works, but when I move those same conditions to position 6 it doesn't.

    Is there a limit how many conditions of the same type the form can handle? Is it related to the account being free? I'm planning to upgrade once the website the form is on goes live. 

    Help would be much appreciated. 

    The link below is a stripped-down clone of the original form, but exhibits the same strange behavior. 

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    Answered on July 31, 2019 at 11:43 AM

    Hi JannikPlass,

    I have cloned your form to test it on my end, however, I can't seem to find a condition associated with it. All I can see are 8 autoresponder emails and 1 email notification.

    I also inspected the autoresponder emails and noticed that the recipient email was set to "Position". I believe this should be set to "email" field instead as this is where the email will be sent to.

    1564588033rec email.PNG

    I have added conditions to the cloned form and tested it. It worked as expected. 

    You may inspect this form I have created:


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    Answered on July 31, 2019 at 11:52 AM

    In addition, It would be great if you could provide us a link to the form with conditions in it so we have that checked too.

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    Answered on August 07, 2019 at 07:33 AM

    Hi JohnRex,

    how strange, I had coded in the conditional logic, before sending it to you, but there was none when I checked it this morning. 

    I but them all back in, but somehow of the 8 conditions I had but in this morning, only three are present now that I opened it back up a few hours later.... I just tried putting them back in and all 8 showed up nicely, but when I closed the tab and opened the form again all but the top 3 conditions were gone again. 

    Am I doing something wrong in the saving process? Right now I'm pressing save for every individiual condition, when creating them. Do I need to enable somethin else to save more than 3? 

    Regarding the email address I had set as "position": This was done to prevent the email from being sent, when the conditions are not met. The conditional logic should then later change the recipient to the correct email address. It's not a particularly nice way of doing it, but otherwise I would get all the 5 autoresponders, for which the conditional logic wasn't working, every time I tested it. 

    Regarding the link to the form. Is this the link you need

    Or do you need a different one to check it? 

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    Answered on August 07, 2019 at 10:25 AM

    Please note that the changes made to the form should be saved automatically. As I check the form, I see that there are only 3 conditions set on the form. Please check the form revision history and see if the conditions are actually saved or revert the form to an earlier version. 

    Also, please try making a change to the form by logging into a private/incognito window to see if the changes are being saved. 

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered on August 07, 2019 at 11:38 AM

    Hmm... When I change the conditions it does tell me under the title it does say "All changes saved at XX:XX", but it does not seem to show up in the revision history. 

    If I then close the tab I had worked in and open the form in a new tab, the state of the form is given as that of the last time I changed one of the fields, not when I changed the conditions. It will also show only three conditions even if I had just set a fourth one.

    I realized that it will always show the three newest conditions. If I have previously the three conditions A, B & C and I add a fourth condition D, when I close the tab and open the form again the conditions B, C & D will still be there, but the condition A will have been removed. 

    It does look to me, that it might be some limitation of the free account, as it does not seem to be random. 

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    Answered on August 07, 2019 at 12:54 PM

    Our apologies for the confusion. Yes, that is indeed a limitation in the number of notification and autoresponder emails you can create on the free plan.

    We have lifted the limit for the autoresponder email templates. However, you cannot have it on conditional logic. I initially have a note that only one condition for both notification and autoresponder can be created on the free plan. It seems like you can now create or add up to 3.

    There is no error message about the limit when you create 4th or 5th and so on email conditions, but they're removed automatically. 

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    Answered on August 08, 2019 at 04:24 AM

    Ah ok! That makes sense. Thank you for the explanation.

    So once I upgrade to bronze level that limit is lifted and I can create as many conditional logics as I need or is there still going to be a limit, which is just higher? 

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    Answered on August 08, 2019 at 05:54 AM

    Please note that the limit is applied only for free plan which has been implemented due to abuse of the feature by scammers. You may set the conditions in the paid as you needed.