What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When intergating Authorize.net, I am told a phone is required. Where do I add it and how?

    Asked by raincloud13 on May 19, 2010 at 05:53 PM

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    JotForm Founder

    Answered by aytekin on May 24, 2010 at 07:35 AM
    So, do you get an error message when you test an authorize.net form you make with JotForm?
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    Answered by buzz1000 on October 15, 2010 at 02:14 PM

    I get the same message both when I test it and also when I complete the form on my webpage.

    my url is www.cmctruefriends.com/index2.html  Click the members button and then click the teen membership button to get to the form.

    Please help me with this also

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    JotForm Founder

    Answered by aytekin on October 18, 2010 at 10:43 AM

    I added this to our bug list. We will work on adding phone option to the authorize.net forms.

    Please try contacting Authorize.net and ask them if there is a way to disable the phone requirement.

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    Answered by subdivnet on November 29, 2010 at 10:08 PM

    This is answered in another thread. Keep searching.

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    JotForm Founder

    Answered by aytekin on November 30, 2010 at 02:49 AM

    1. Login to the Merchant Interface ( https://secure.authorize.net ),
    2. Click on Settings and Profile -> Payment Form -> Form Fields,
    3. Uncheck the Required box for all Phone and Email fields.