Very old submissions gone

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    IMSAadmissions
    Asked on March 12, 2013 at 02:57 PM

    Hello - 

     

    I recently checked the submissions in one of my forms to find out that all submissions that were dated before November 2012 are gone.  Any idea why this may be happening? 

     

    My form is currenly disabled because we use it for an application and it is now past the deadline.

     

    Thanks.

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    jefreylandicho
    Answered on March 12, 2013 at 03:41 PM

    Thank you for contacting us.

    Can you please tell me which form you are unable to access the old submission?

    Old form submission does not get automatically deleted even when the form is disabled.

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    IMSAadmissions
    Answered on March 12, 2013 at 03:55 PM

    Absolutely - the name of the form is called "Application for Admission 2012."

    Thanks for your help. 

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    jefreylandicho
    Answered on March 12, 2013 at 04:09 PM

    Thank you for the information. I was able to locate the old submission that was dated on November 2012.

    To access the submission, you will need to click the small icon on the right side, select the custom date and set the date on November 2012.

    If you need further assistance, please contact us again.

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    IMSAadmissions
    Answered on March 12, 2013 at 04:15 PM

    Thank you, I know how to sort by custom date and to search.

    However, this has still not solved my problem.  

    My issue is that the submissions that were submitted before November 2012 are missing.  I am absolutely positive that there are submissions before this date as I download an excel spreadsheet of submissions regularly to keep as a very basic backup.

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    jefreylandicho
    Answered on March 12, 2013 at 04:25 PM

    Can you please provide us a name of one of the missing submission?