"Invalid email address" error for non-compulsory email field

  • Profile Image
    Asked on August 01, 2019 at 08:34 AM

    Hi, One person who has tried to submit one of my forms from a mobile device keeps getting the error message "Enter a valid email address". She has attempted three different valid email addresses, and I have attempted making the field non-mandatory, but the same message still appears. 

    Other users have managed to submit the form successfully, perhaps from a PC instead of a mobile device.

    Could you please advise? Screen shot below.

    Thanks in advance!

  • Profile Image
    Answered on August 01, 2019 at 08:49 AM

    Ok, so I worked out the answer to my own question. :-P

    The issue was that I was using an "email" field for entry of a phone number. Well, der.

  • Profile Image
    Answered on August 01, 2019 at 10:24 AM

    Hello @laracam, We are glad that you were able to resolve this issue. Feel free to get in touch should you have further concerns.