I get an Invalid PayPal account error but I do not want an online payment in the form

  • Jackiereynecke
    Asked on August 1, 2019 at 9:22 AM

     The entry fee to this particular event has to be check or cash - I don't want any type of online payment 

    also I'm totally new at this and have just built my first tennis tournament registration form

    can you help I'm trying to email the form to my players to fill out - again I just picked a friend to do one with and he got that message 

    invalid PayPal account contact owner of the form 


    thank for you helping

  • AndrewHag
    Replied on August 1, 2019 at 10:41 AM

    It seems you integrated your form with PayPal payment method and have not linked your PayPal account which is why you are getting the error message.

    1564670289The Easiest Online Form Builde Screenshot 10

    If you wish to accept payments with PayPal and Check then you may follow this guide: How-to-Set-up-PayPal-Along-with-Other-Payment-Options

    But, as you mentioned you don't wish to accept any online payments, you may try using the Purchase Order payment.

    Guide: How-to-Create-Payment-Form-with-Purchase-Order

  • Jackiereynecke
    Replied on August 1, 2019 at 11:43 AM
    The payment section has PayPal already checked off - it has an edit button
    - I can’t figure out how to delete it - it won’t let me select purchase
    order - how do I delete the prechecked PayPal option
    ...
  • Welvin Support Team Lead
    Replied on August 1, 2019 at 1:02 PM

    Go to the form builder with the form, and click on the Paypal field. Click the trash bin icon to delete:

    15646788802019 08 02 001 Screenshot 10

    Next, go to the Add Form Element and click Payment tabs to add Purchase Order. Your items are saved for you and will be automatically added once Purchase Order is added.