Why have email notifications topped working?

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    Asked on August 01, 2019 at 09:40 AM

    Hello, your Email service from any of my forms have stopped working as of 8/1/2019.

    Even though I have submitted new forms for testing today, my Activity Log - Emails only shows activity from 7/31/2019 and nothing from today, 8/1/2019.

    Please advise ASAP since you are affecting my business as customers are not receiving email copies of their submissions.

    Seems to have been identified in other Support threads as well !

  • Profile Image
    Answered on August 01, 2019 at 10:13 AM

    Update as of 10:10am EST 8/1/2019, email services have started working again for all active forms.

  • Profile Image
    Answered on August 01, 2019 at 11:38 AM

    We do apologize for the inconveniences caused. 

    Glad to know the issue is fixed now, I've just tested this on my end and it seems to be working indeed. 

    If you need further assistance, let us know.