Embedded form has a huge space below

  • paigejackson
    Asked on August 1, 2019 at 11:50 AM

    1564674596Capture 7 Screenshot 10


    Jotform Thread 1912316 Screenshot
  • John_Benson
    Replied on August 1, 2019 at 1:33 PM

    I checked your WordPress website and I can see the huge space at the bottom which is part of the embedded form.

    Can you please try re-embedding the form using the iFrame method? Here's a guide: Getting-the-Form-iFrame-Code.

    If the issue persists, then please insert this custom CSS into the stylesheet of your WordPress page:

    iframe#91984660186368 {
    height: 3550px !important;
    }

    Here's a guide on how to do that: How-to-easily-add-custom-css-to-your-wordpress-site.

    Hope that helps. If you have any questions, let us know.

  • paigejackson
    Replied on August 2, 2019 at 7:51 AM

    Can you call me as soon as possible please? 


    0121 234 5054


    Thanks.

  • Kiran Support Team Lead
    Replied on August 2, 2019 at 8:38 AM

    We are sorry that we are not offering telephone support at the moment. Please be noted that this support forum is our primary support. Your questions on this support forum shall be answered in a timely manner. 

    I see that the form is embedded using Javascript embed method that adjusts the height of the form automatically. Please try embedding the form using iFrame embed method as mentioned by our colleague so that it the height can be adjusted in the embed code. 

    1564749486iframe embed changeheight Screenshot 10

    Please give it a try and let us know if you need any further assistance. We will be happy to help.