Form confusion with duplicate forms and a deleted account

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    Molly  
    Asked on August 01, 2019 at 01:03 PM

    I have testing out my forms this morning, and found that I was getting really strange errors. 


    I created a form using a login I created, and then learned that my organization had it's own paid account. So I decided to transfer the form over.

    Everything was fine on the first day I was testing it, but today, had missing test entries and wasn't getting the auto response emails I had set up. It seemed like I was logged into both accounts. So I logged out of my account and made sure I was only working in the new account. But I was still having issues. So I wondered if the URLs were getting mixed up - were my entries being sent to the old account? So I deleted the old account. Now the forms have been deleted from my work account. How can I recover the forms? 

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    Nik_C
    Answered on August 01, 2019 at 02:11 PM

    The form, which URL you provided, is under this account: chlp

    And I'm not sure what exactly is the issue?

    The form can only be under one account at the time. If submission emails are coming to some email that you don't want to, then you have to edit the Notifier: https://www.jotform.com/help/25-Setting-up-Email-Notifications

    If you had something else in mind, please let us know and give us more details.

    Thank you!