Why my account suspended?

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    serkan akçay 
    Asked on August 01, 2019 at 04:26 PM

    hesabıma neden giremiyorum? SUSPENDED yememdeki sebep nedir?

     
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    jherwin
    Answered on August 01, 2019 at 05:41 PM

    Upon review of your account was found automatically suspended (autosuspended)

    Since forms are created everyday for phishing activities such as: stealing credit card information, social security numbers, login credentials, child pornography, banking information, etc; our Phishing Detector Tool automatically suspends forms that may contain words related to such activities.

    I have inspected your forms and found no guilty fields, so I have activated your account, we apologize for the inconveniences this may have caused you.

    You may continue developing your forms according to our Terms of Use.

    Thank you.

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    serkan akçay  
    Answered on August 02, 2019 at 04:15 PM

    Hello, interesting interest and thank you for your interest. I haven't requested any personal information on the forms I have already created and you have already confirmed it. You said that the account has been reopened, but I still can't log into my account and continue to receive suspansied warning. I want to fix my account

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    zuritapia
    Answered on August 02, 2019 at 05:54 PM

    Hi Serkan!

    Our Reviewers Team looked into the form further and due to collecting credits on a free domain email. They have requested further proof of business as well as changing the email address to a corporate domain in order to unsuspend your account.

    Looking forward to your response.

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    serkan akçay 
    Answered on August 02, 2019 at 06:43 PM
    Do you mean the proof of the company e-mail address? or I'm not paperwork?
    i don't understand what you want
    Jotform , 3 Ağu 2019 Cmt, 00:54 tarihinde şunu yazdı:
    ...
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    BDAVID
    Answered on August 02, 2019 at 07:12 PM

    It means that you should use a corporate email domain(@mycompany.com) instead of a free email address(@gmail.com). 

    Could you also provide the link to the webpage where you intend to embed the form?

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    serkan akçay 
    Answered on August 03, 2019 at 08:27 AM

    rerkosatre@desoz.com

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    jherwin
    Answered on August 03, 2019 at 11:03 AM

    Unfortunately, we can't activate your account because the email you provided to us is a temporary/disposable email address.
    1564844496email.png
    Please provide us with a valid corporate email so we can review it.

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    serkan akçay 
    Answered on August 03, 2019 at 01:43 PM
    info@ekpaket-turkcell.com
    Jotform , 3 Ağu 2019 Cmt, 18:03 tarihinde şunu yazdı:
    ...
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    VincentJay
    Answered on August 03, 2019 at 05:07 PM

    Please use the corporate email address (info@ekpaket-turkcell.com) to email us at support@jotform.com with a Title of "Thread_1912813_Suspended" for verification. Also, we please share the company website so we can review it further.

    We'll wait for your reply. 

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    serkan akçay 
    Answered on August 04, 2019 at 08:43 AM
    hi
    As you said I sent mail from my company mail
    [image: image.png]
    Jotform , 4 Ağu 2019 Paz, 00:07 tarihinde şunu yazdı:
    ...
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    BDAVID
    Answered on August 04, 2019 at 10:29 AM

    We have tried to acccess your website, but it is not secure:

    1564928790nosecure.png

    We have received your email from "info@ekpaket-turkcell.com", please send us(support@jotform.com) a document that proves the legitimacy of your business.