How to send email based on user's response?

  • Subs2019
    Asked on August 1, 2019 at 4:42 PM

    For example:

     

    What is your building? (select from drop down)

    Building A 

    Building B

     

    If Building A, send email to person 1.

    If Building B, ssend email to person 2.

  • John Support Team Lead
    Replied on August 1, 2019 at 5:59 PM

    You can use email logics to send emails based on user's responses. Here's a guide for that:

    1. If you want to send emails with different content, you can create multiple email notifications or autoresponder like the following and customize each of them. If not, then you can keep a single email notification.

    1564696553MULTIPLE NOTIF Screenshot 10

    2. While on the Form Builder, click CONDITIONS on the left nav.

    3. Select CHANGE E-MAIL RECIPIENT to create an email condition.

    1564696520cer Screenshot 21

    4. Choose a field that will trigger the IF condition and its matching value. Then, pick the notification you want to be sent and define the recipient email address.

    156469667008 20 2017 1503214243 Screenshot 32

    You can also enter the email field variable from your form as one of the recipient emails.

    156469671308 20 2017 1503214275 Screenshot 43

    On the following example, it shows that I have setup up email conditions on the 3 notifiers. Noticed the green crossed arrows after the notification title? These icons indicate that the Notification is connected to a Condition.

    156469675108 20 2017 1503214488 Screenshot 54