How to send email based on user's response?

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    Subs2019
    Asked on August 01, 2019 at 04:42 PM

    For example:

     

    What is your building? (select from drop down)

    Building A 

    Building B

     

    If Building A, send email to person 1.

    If Building B, ssend email to person 2.

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    JohnRex
    Answered on August 01, 2019 at 05:59 PM

    You can use email logics to send emails based on user's responses. Here's a guide for that:

    1. If you want to send emails with different content, you can create multiple email notifications or autoresponder like the following and customize each of them. If not, then you can keep a single email notification.

    1564696553MULTIPLE NOTIF.PNG

    2. While on the Form Builder, click CONDITIONS on the left nav.

    3. Select CHANGE E-MAIL RECIPIENT to create an email condition.

    1564696520cer.PNG

    4. Choose a field that will trigger the IF condition and its matching value. Then, pick the notification you want to be sent and define the recipient email address.

    156469667008-20-2017-1503214243.png

    You can also enter the email field variable from your form as one of the recipient emails.

    156469671308-20-2017-1503214275.png

    On the following example, it shows that I have setup up email conditions on the 3 notifiers. Noticed the green crossed arrows after the notification title? These icons indicate that the Notification is connected to a Condition.

    156469675108-20-2017-1503214488.png