How to send email based on user's response?

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    Asked on August 01, 2019 at 04:42 PM

    For example:


    What is your building? (select from drop down)

    Building A 

    Building B


    If Building A, send email to person 1.

    If Building B, ssend email to person 2.

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    Answered on August 01, 2019 at 05:59 PM

    You can use email logics to send emails based on user's responses. Here's a guide for that:

    1. If you want to send emails with different content, you can create multiple email notifications or autoresponder like the following and customize each of them. If not, then you can keep a single email notification.

    1564696553MULTIPLE NOTIF.PNG

    2. While on the Form Builder, click CONDITIONS on the left nav.

    3. Select CHANGE E-MAIL RECIPIENT to create an email condition.


    4. Choose a field that will trigger the IF condition and its matching value. Then, pick the notification you want to be sent and define the recipient email address.


    You can also enter the email field variable from your form as one of the recipient emails.


    On the following example, it shows that I have setup up email conditions on the 3 notifiers. Noticed the green crossed arrows after the notification title? These icons indicate that the Notification is connected to a Condition.