I set up sender email as verified, how do I change it to SMTP?

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    gills62ca
    Asked on August 01, 2019 at 05:35 PM

    I set up the auto-responder to have the sender address as workshop@twins...., and when I tested it, it was from JotForm. Then I realized I should have set it up as SMTP. Can I change this?


    Thanks

    Sandy

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    gerardw
    Answered on August 01, 2019 at 06:52 PM

    Hello Sandy,

    Please check this guide to setup SMTP in your email settings: How-to-Setup-SMTP-for-a-Form.

    Do review and let us know if you have any further queries. 

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    gills62ca
    Answered on August 01, 2019 at 07:35 PM

    Hi - I have already set up the email address as "verified" though. I just want to change it to SMTP. Do I have to delete the address first or can I change it?

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    gerardw
    Answered on August 01, 2019 at 08:40 PM

    Yes, you can change it without deleting your existing email setup. But please be sure to select the SMTP setup in you Sender email dropdown and then Save the email settings. Only then emails will be triggered using your SMTP setup.

    Do let us know if you have any further queries.