Submissions not coming through

  • Profile Image
    rasmussvinding
    Asked on March 13, 2013 at 05:07 AM

    Hi Jotform

     

    just to inform you...

     

    Your mailserver "ying.jotservers.com" has been blacklisted in Denmark with the ISP "TDC". This means that NO submissions are coming through their mailservers as the mails from a jotform-formular is rejected as SPAM.

     

    Can you do something ??

    I've had to change the recievers on all our formulars to a different mailaddress so we can continue to recieve our clients submissions.

     

    Best regards

    Rasmus Svinding

  • Profile Image
    neilkerry
    Answered on March 13, 2013 at 06:59 AM

    I am having the same issue here - good to know they are blacklisted - i have been looking at my servers etc trying to figure out why nothing comes through - have you heard back from them yet?

     

    Neil.

  • Profile Image
    rasmussvinding
    Answered on March 13, 2013 at 07:18 AM

    Nope... not yet :o)

     

    In my oppinion it's the ISP being a bit "overprotective". I have several mailaccounts at One.com - no problems there :o)

  • Profile Image
    neilkerry
    Answered on March 13, 2013 at 07:33 AM

    you mention you changed the recipient email address and this worked for you?

    How would this work if their mail system isnt working? i just want to get the emails coming back in lol

  • Profile Image
    neilkerry
    Answered on March 13, 2013 at 07:33 AM

    i used the test form on jotform.com and that came through

  • Profile Image
    rasmussvinding
    Answered on March 13, 2013 at 07:39 AM

    I just changed it to an email NOT on the TDC (ISP) mail-servers. E.g. One.com

  • Profile Image
    rasmussvinding
    Answered on March 13, 2013 at 07:41 AM

    Is your "Jotform account" mailaddress the same as the one you use to recieve the submissions?

  • Profile Image
    neilkerry
    Answered on March 13, 2013 at 07:44 AM

    yes my email is the same - all the emails i can use for this form however all end in the same domain but have different pre name: ie neil@colourdigitalprint.com - all emails end with the domain - will changing one to another recipient work or do i need to change to say my gmail account to see if works?

  • Profile Image
    rasmussvinding
    Answered on March 13, 2013 at 08:12 AM

    I'm pretty sure changing to gmail account will work :o)

  • Profile Image
    neilkerry
    Answered on March 13, 2013 at 08:41 AM

    it started working again when changing to victoria@colourdigitalprint.com - so same domain name just a different pre-fix - the emails are coming back through - this is bizzare that my email seemed to stop working - as a result we will have to test submit once a week at least to see if this all still works - bloody bizzare!

     

    Neil.

  • Profile Image
    EduardoMendez
    Answered on March 13, 2013 at 09:42 AM

    @neilkerry

    If you wish, you can share with us the addresses that are not receiving the notifications.  We'll be glad to check to see if they are on our bounce list.

    Also, here is aguide that may help you with this:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    --------------------------------------------------------------

    As another alternative, some users have forwarded their notifications to their free Gmail account.

    They then can forward their Gmail account to their personal address if whitelisting our IPs and Domains does not solve the issue.