PayPal error: Things don't appear to be working at the moment

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    Asked on August 02, 2019 at 06:08 AM

    Hi there we seem to be having a payment problem with our form. After keying in all the details on the paypal side it shows an error msg. We have tested the account on our webpage and payment has gone through. Can you advice. 

    Thank you. 

    1564740468Screen Shot 2019-08-02 at 5.55

  • Profile Image
    Answered on August 02, 2019 at 06:59 AM

    There are many forms in your account so could you please share the website URL where you have embedded the URL of the Form?

    Is this issue only occurring when you are making the payment via the mobile phone? Are you trying this in the Jotform mobile app or any browser? Is this issue occurring for all the users or for some specific users?

    Looking forward to your response.