- neilkerryAsked on March 13, 2013 at 08:38 AM
my forms online stopped sending emails to me: firstname.lastname@example.org
I adjusted the email to another one with the same domian: email@example.com and all seems to work.
Do you have any idea why they stopped working for my email - are they likely to stop again under the new address?
- JotForm SupportWelvinAnswered on March 13, 2013 at 09:34 AM
That is maybe because all emails from your form has been block by your mail service provider or maybe because of your form settings. Please try to use firstname.lastname@example.org as your form notifications sender email:
And, please kindly check this guide for more information about this issue: How to setup email alerts to prevent "emails not being received" issues.
Should you have any questions, let us know.
- neilkerryAnswered on March 13, 2013 at 09:37 AM
ok, have adjusted these values now - i did see some not configured. Will keep an eye on this.
Can you see if: email@example.com is on your bounce lists?
Many thanks for prompt reply
- JotForm SupportWelvinAnswered on March 13, 2013 at 09:43 AM
It's not listed into our bounce list.
You are always welcome.