Bounce List: The email is re-added to bounce list even if the user removes the email address from the bounce list

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    nelly
    Asked on August 02, 2019 at 07:40 AM

    The user "formena" reported the issue via email. The email is re-added to bounce list even if the user removes the email address from the bounce list. Firstly, the user reported the issue on 27th June 2019. Then, the user removed the email address from the bounce list. However, the user encountered the issue again and sent an email to us on 11th July 2019. The user said that the issue is repeated 3 more times. When our developers checked, they said that the server "Natrohost" added to Jotform to the blacklist and they need to add to Jotform to whitelist. They(Natrohost) sent an email to the user and said that there is no issue. Then, the user re-contacted us and said that the issue still exists.