The submit button is not adding the form data to the spreadsheet

  • ralongi5241
    Asked on August 2, 2019 at 11:23 AM

    Hi, i am a previous customer.

    I am looking to start using your product again and i am in the testing phase.

    It is not working properly the submit button is not adding the form data to the spreadsheet

    can you allow me to test before i purchase


  • David JotForm Support Manager
    Replied on August 2, 2019 at 11:52 AM

    Thank you for contacting us, are you referring to this form? https://www.jotform.us/form/92134343598159

    That form is encrypted, therefore, it won't work with the integrations. Please check this guide before using encrypted forms: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#Can-I-Use-Any-Integration-on-Encrypted-Forms

    So, if you want to integrate with Google Sheets, you should turn off the encryption: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#How-Can-I-Turn-off-the-Encryption-on-My-Form

    Let us know if you have more questions.

  • ralongi5241
    Replied on August 2, 2019 at 12:43 PM
    Ok thank you.
    Rosemarie Alongi
    International Union of Operating Engineers Local 4
    Health and Welfare, Pension, and Annuity Funds
    16 Trotter Drive, Medway, MA 02053
    Tel: 508-533-1400 x125 / Fax: 508-533-1425
    www.local4funds.org
    ...
  • ralongi5241
    Replied on August 2, 2019 at 12:43 PM
    Hi, I am trying to find an alternative deposit slip program for the girls in the office.
    I thought last night I could use your product so they can just enter checks like a typewriter which would track in a spreadsheet.
    I think this could be done with https://www.jotform.us/form/92134343598159
    my question, can I make the form reappear after they hit submit?
    Rosemarie Alongi
    International Union of Operating Engineers Local 4
    Health and Welfare, Pension, and Annuity Funds
    16 Trotter Drive, Medway, MA 02053
    Tel: 508-533-1400 x125 / Fax: 508-533-1425
    www.local4funds.org

    ...
  • David JotForm Support Manager
    Replied on August 2, 2019 at 12:53 PM

    Your new question, will be addressed in the following forum thread: https://www.jotform.com/answers/1913989