Unable to purchase with PayPal

  • christym125
    Asked on August 2, 2019 at 11:51 AM

    Can you tell my why my customer is unable to purchase their collection with their contract?

    Page URL: https://www.jotform.com/build/83319221784156
  • John Support Team Lead
    Replied on August 2, 2019 at 12:49 PM

    Hi @christym,

    I have tried accessing your form but I can't seem to find an issue. As I have inspected the form, I can see that PayPal integration has been properly configured.

    1564764516paypal payment Screenshot 10

    Could you please provide us a specific error that the users have been experiencing so we could check? It would be great if you could also provide a screenshot of the error. Please refer to this guide on How-to-Post-Screenshots-to-Our-Support-Forum.


  • christym125
    Replied on August 2, 2019 at 1:43 PM
    thank you ! I think that the mom didnt collect a collection so that was the issue. :)
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