The integration with Google spreadsheets does not work properly

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    Asked on March 13, 2013 at 10:05 AM

    Hello, I have problems with integration of my forms with Google spreadsheets. Some contacts are not listed in teh spreadsheet. In fact I need to remove the connection and make the integration again every day. Otherwise I miss some contacts in the spreadsheet. Email notifications work properly. That´s why I can see that I miss some contacts in the spreadsheets. Thank you. Regards, Petr Nemec

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    Answered on March 13, 2013 at 11:23 AM


    Can you please confirm if this was working previously? I have cleared your form cache here, can you please try to re-integrate your form again with browser's cache cleared? Before we can submit this to our technical team, please try to,

    1. Remove the integration,

    2. Logout from JotForm and clear your browser's cache

    3. Re-integrate your form to Google Spreadsheet.

    We would also appreciate if you could share to us the spreadsheet URL so we can submit a test on it.

    We'll wait your reply. Thank you!