Why is Moneris option for payments greyed out?

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    RobLockhart
    Asked on August 02, 2019 at 03:04 PM

    I've been using PayPal but now boss wants to switch to Moneris.

    Screenshot
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    John_Benson
    Answered on August 02, 2019 at 03:24 PM

    You can only have one payment integration on a single form. It means that you need to delete the existing PayPal Standard integration in order to Moneris payment gateway. Here's a guide: How-to-integrate-Moneris-with-JotForm.

    Before doing that, I recommend you back up your submissions. Please refer to guides below:

    How-to-Export-Form-Data-to-Excel
    How-to-Download-Form-Submissions-as-Excel-CSV-PDF
    How-to-Export-All-of-Your-Data-at-Once

    Hope that helps. If you have any questions, let us know.

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    RobLockhart
    Answered on August 02, 2019 at 04:32 PM

    Thank you! Very helpful. I thought I had deleted PayPal from my test form but had not.