PayPal Checkout unable to integrate with form

  • howel270
    Asked on August 2, 2019 at 5:40 PM

    At first, we could not receive payments by credit card, only via PayPal accounts. But that is because we were using PayPal Standard.

    Now I am trying to change to PayPal Checkout, and it isn't connecting completely with Jotform--even though it sent a message saying the PayPal and Jotform are connected.

    I welcome your thoughts! People are trying to sign up for our event!


    Jotform Thread 1914371 Screenshot
    Page URL: https://www.jotform.com/build/92095132731150
  • John Support Team Lead
    Replied on August 2, 2019 at 6:32 PM

    I cloned your form then tried to integrate it with my PayPal account. I was able to replicate the issue. It shows Failed though my login was successful. 

    1564784984paypal Screenshot 10

    I then tried clearing my browser's cache then it works. Please try it too.

    1564785077papal Screenshot 21

    If it still failed, I would suggest using a different browser and let us know how it goes.