Stripe integration: PCI checks failed error while submitting form

  • DEBORAH J DESILVA
    Asked on August 2, 2019 at 7:25 PM

    Hi - 

       Connected Jot form to "Connect with Stripe" under the "Stripe Connect Link" and received the "Connected!" confirmation.  I then sent my jotform payment request form with the link supplied through Jot Forms. 

    Recipient was able to open the link (supplied through Jot Form);  completely fill in the form with his credit card information.  But, when he clicked on submit, he received the following message: "Error PCI checks are failed".

    What went wrong?

    Thanks,

       Deb

  • Girish JotForm Support
    Replied on August 2, 2019 at 7:38 PM

    Are you referring to this form - "https://www.jotform.com/92134284983161"? If yes, I can see that the Stripe form integration is not connected and also it is in Test mode. Please connect and change the mode to Live.

    I was able to see that in another form "92136819425158" in your account, also, the Stripe payment was not connected.

    15647890460308 3 Screenshot 10

    For more information please check: How-to-Integrate-Stripe-with-your-Form