I can not drag and drop Stripe to my form . Stripe bar says "Edit" and when Edit is clicked it says "You can have only one payment field per form".

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    Treff
    Asked on August 03, 2019 at 10:29 AM
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    Mike_G
    Answered on August 03, 2019 at 02:49 PM

    Please know that you can only add one payment field in a form. Getting the "You can have only one payment field per form" warning message means that there is already an existing payment field in your form.

    When you click the "Edit" button at the right of the Stripe payment field under Payments tab of the Form Elements, the payment field in your form will be automatically selected. If you want to use a new payment field, you can delete the existing payment field in your form by clicking the "Remove" icon just like deleting a regular form field.

    If you have any follow-up questions, please do not hesitate to let us know.

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    Treff
    Answered on August 03, 2019 at 03:43 PM
    Hi Mike,
    I have completely deleted everything but one product item within the
    payment field that the "Edit" button identifies. There is only one payment
    field in the form. I still cannot drag "Stripe" onto the form.
    https://www.jotform.com/build/92145941516155
    Thanks,
    Deb
    ...
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    Mike_G
    Answered on August 03, 2019 at 05:04 PM

    I have checked your form and you already have a Stripe payment field in it with 7 product items listed. Are you trying to switch to a different payment field? If so, you can delete the existing payment field in your form first before you can add another payment field.

    1564865801zt14_36_15.png

    However, if you are referring to a different issue, please feel free to let us know. Again, you will not be able to add another payment field in the form if it already has an existing one. Hence, you cannot have 2 Stripe payment field on the same form as well.

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    Treff
    Answered on August 03, 2019 at 05:43 PM
    Hi Mike,
    Please take a look at the link to this form
    https://www.jotform.com/build/92145941516155 As you can see there is only
    ...
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    Kevin_G
    Answered on August 03, 2019 at 09:58 PM

    Your message was posted incomplete, but upon checking your form it seems you have the Stripe integration, are you trying to change to another one? 

    If so, please kindly note that you will need to follow the steps my colleague provided above, first deleting the current payment integration and then adding the new one, if there is an existing payment integration on the form you will not be able to add more. 

    If you continue experiencing the issue, please kindly provide more details about how to replicate it and kindly explain if you have followed the steps provided. 

    Looking forward to your response.