How to hide empty fields on email alerts

  • johnfaig
    Asked on August 3, 2019 at 2:25 PM
    On the confirmation email, how do I suppress showing fields that were not selected.  I have a checkbox field for each class and the confirmation emails shows them all and not just the ones I selects/enrolled in.
  • Mike_G JotForm Support
    Replied on August 3, 2019 at 2:34 PM

    To my understanding, you would like to hide fields that weren't answered in the email notification/autoresponder content.

    If that is the case, I would suggest that you enable the "Hide Empty Field" option of the email notification/autoresponder of your form. Here's a guide that you may use as a reference — How-to-Hide-Empty-Fields-on-Email-Alerts

    Feel free to contact us again anytime if you have other questions or concerns.