File upload is failing to upload many files

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    photos2video
    Asked on March 13, 2013 at 12:57 PM

    Files that users uploaded aren't appearing in Jotform. One user reported that just 2 out of the 12 files she uploaded made it to us.  moonzkie has also reproduced the issue.

    My page is:  http://ez-photos2video.com/try-it-now/

    This is a showstopper issue for us.

    A possible clue: customer uploads 16 photos, 9 make it to jotform, then through dropbox integration only 2 get to dropbox.  The showstopper issue is that 7 of the photos did not make it to jotform. The Dropbox failure is a secondary issue.

     

    Please help!

    Carl

  • Profile Image
    jefreylandicho
    Answered on March 13, 2013 at 02:01 PM

    Thank you for contacting us.

    Can you please try reintegrating the dropbox and use IFRAME embed method instead?

    Also please change the maximum upload limit of 300MB to 150 MB as dropbox officlal upload limit is only 150MB.

    I would also recommend making the standard upload field to be a required field or use/replace the standard file upload field with FilePicker.IO instead.

    If the problem still persists, please contact us again.